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Cookies Policy
This Cookies Policy explains how Playmax Casino uses cookies and similar technologies when you visit or use its website. It should be read together with our Privacy Policy and any applicable website terms. By continuing to use the website, you acknowledge that cookies may be used as described below, subject to the choices available through your browser and our cookie controls.
About cookies
Cookies are small text files that a website places on your computer, mobile phone, tablet or other device. They allow the website to recognise a device, remember certain information and support a more consistent experience. Cookies can be temporary, remaining on your device only while your browser is open, or persistent, remaining for a set period or until you delete them.
Playmax Casino may also use similar technologies, including pixels, tags, software development kits, local storage and device identifiers. In this policy, the word cookies includes these technologies where appropriate. These tools may collect information such as browser type, device details, approximate location, language settings, pages visited, general interaction data and the dates and times of visits.
Cookies do not normally contain information that directly identifies you, such as your name or contact details. However, information collected through cookies may be linked with information you provide when using an account or our services. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.
Why we use cookies
- To make the website function correctly and support account, login and session features.
- To help protect the website, accounts and users from suspicious activity, fraud and unauthorised access.
- To remember preferences and settings, such as language, region or display choices.
- To understand how visitors use the website and identify areas that may need improvement.
- To monitor website performance, loading times, errors and technical reliability.
- To provide relevant content and measure the effectiveness of website communications, where permitted.
- To support responsible gambling information and age-related or jurisdictional controls where these features are available.
Types of cookies we may use
Strictly necessary cookies
These cookies are needed for essential website functions. They may support navigation, account access, security checks, fraud prevention, session management and the delivery of pages or services you request. Because the website may not operate properly without them, they generally cannot be disabled through ordinary cookie preference tools. You may still be able to block them through your browser, but doing so may prevent some features from working.
Preference and functionality cookies
These cookies remember choices you make so that the website can provide a more convenient experience. For example, they may remember selected display settings, language preferences or information relating to a previous visit. If you remove or block these cookies, you may need to set your preferences again and some features may not operate as expected.
Analytics and performance cookies
Analytics cookies help us understand how visitors use the website. They may show which pages are visited, how users move through the website, whether links are used and whether technical problems occur. The information is generally collected in an aggregated or pseudonymous form and is used to improve content, navigation, performance and the overall user experience.
Security and fraud-prevention technologies
We may use cookies and related technologies to recognise unusual activity, help secure user sessions, reduce automated abuse and support the integrity of our services. These technologies may assess device or browser signals, access patterns and other technical information. They are used for security and compliance purposes and should not be disabled where doing so would affect the safe operation of the website.
Marketing and advertising cookies
Where permitted by law and relevant consent requirements, cookies may be used to measure communications, understand interactions with promotional content or help provide advertising that is more relevant to a user. These cookies may be set by us or by selected third-party service providers. Playmax Casino does not use cookies to override responsible gambling settings, account restrictions or legal requirements.
Third-party cookies and information collected
Some cookies may be placed by third parties that provide services for the website. These providers may support functions such as security, analytics, performance monitoring, embedded content, customer support or advertising measurement. A third party may collect information through its own technology and may process that information under its own privacy policy.
Third-party services may change over time as website features, technology providers and operational requirements change. We take reasonable steps to use providers that are suitable for the relevant function and to manage information in accordance with applicable obligations. However, we cannot control every aspect of a third party's processing. You should review the relevant third party's privacy and cookie information if you want to understand how it handles data.
Third-party cookies may allow a provider to recognise your browser across different websites or services. Depending on your location, browser settings and available consent controls, you may be able to refuse these cookies or limit their use. Refusing them may affect content, functionality, measurement or the relevance of advertising.
Information collected through cookies
- The type and version of your browser or device operating system.
- Device identifiers, general technical settings and connection information.
- The pages, features and links you access on the website.
- The time, duration and approximate frequency of visits.
- General location information inferred from technical data, where available.
- Information about errors, loading issues and interactions with website functions.
- Cookie preferences and consent choices.
Cookie information may be combined with account, transaction, support or other information where necessary for security, service delivery, legal compliance, reporting or the purposes explained in our Privacy Policy. We do not ask you to provide sensitive information through a cookie banner or similar preference tool.
Your choices and managing cookies
When available, the website's cookie banner or preference centre may allow you to accept, reject or adjust certain categories of non-essential cookies. Your choices may be saved in a preference cookie. If you use a different browser, device or private browsing session, you may need to make your choices again.
You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies, block cookies from particular websites or receive a warning before cookies are stored. Browser controls differ, so you should check the help or settings section of your chosen browser for instructions.
- Open your browser's privacy, security or content settings.
- Review the available cookie and site-data controls.
- Choose whether to allow, block or delete cookies.
- Clear stored cookies if you want to remove previous preferences.
- Reload the website and review any cookie preference options shown.
Blocking or deleting cookies may affect account access, security checks, saved preferences, website navigation and other functions. If you block strictly necessary cookies, parts of the website may be unavailable or may not perform correctly. Deleting cookies does not necessarily delete other information held in an account or in our systems.
To request access to, correction of or deletion of personal information, refer to the process described in our Privacy Policy. Cookie controls are separate from account controls, responsible gambling tools and any legal or identity verification requirements that may apply to your use of the website.
Do not track signals
Some browsers offer a Do Not Track setting or similar signal. Because there is no single industry-wide standard for responding to these signals, the website may not respond to every such setting. You can use the cookie controls described above and your browser settings to manage the technologies used on your device.
Retention, updates and questions
Cookies may remain on your device for different periods depending on their purpose. Session cookies normally expire when your browser session ends. Persistent cookies may remain until they expire, are replaced or are deleted by you. The length of time a cookie remains may vary according to the service, security requirement, preference or consent choice involved.
Information obtained through cookies may be retained for as long as reasonably necessary for the purposes for which it was collected. This may include operating and securing the website, maintaining records, understanding website performance, meeting legal obligations, resolving disputes and enforcing applicable terms. Retention periods may differ according to the type of information and the reason it is held.
We may update this Cookies Policy when our website, technology, services, legal obligations or cookie practices change. The updated version will be made available on this page, with the effective date or other notice where appropriate. You should review this page from time to time so you remain aware of how cookies and similar technologies are used.
This policy is intended to provide general information for players in Australia. It does not change any account terms, responsible gambling requirements, privacy rights or other conditions that apply to your use of Playmax Casino. Where there is a conflict between this policy and a specific legal notice or consent request, the more specific notice will apply to the relevant processing.
If you have a question about this Cookies Policy or want to understand how your information is handled, please use the contact or support options made available through the Playmax Casino website. Do not include unnecessary sensitive information in a message. We may need to verify your identity before responding to a request about personal information or cookie preferences.